Website Care Plans
The ultimate website support for complete peace of mind
Leave your worries behind with ourultimate website care solutions
You have a WordPress website but you find yourself worrying about maintaining it. Each time you perform version updates to your plugins or to your theme, you find that your website starts slowing down or ‘breaking’. If you would like to put your mind at ease that your website is running well and is constantly looked after by the professionals, this is the solution for you.
Host Geek’s website care is done by regularly checking your WordPress website for issues and keeping it updated and relevant. Maintenance of your website should be done constantly in order to keep your website healthy, encourage continued traffic growth, and strengthen your SEO and Google rankings.
Keeping your website well maintained is important for companies of all sizes in order to engage and retain customers. It’s easy for businesses, especially start-ups, to cut corners and overlook this vital pierce of the puzzle. Websites don’t always present issues immediately, but it will when things like WordPress, plugins and theme updates are released. It is just like your health – you may fall apart if you go too long without a regular check-up, so can the health of your website.
Let us take care of your WordPress website, to ensure that it is running at its best and smoothly, so you can concentrate on developing your business.
We are as dedicated to your projects as you are to your clients. We will ensure that what you need to change to amend on your website, we will do that for you (within the allocated time in your chosen web care plan, and within scope) – all you need to do is to send us a support ticket and we will schedule it in to get that done for you. Leave it to us and you can focus on your clients.
Security & Software Maintenance
Regular evaluation of your website is done regularly. This routine checklist is carried out to figure out any kind of security issues, scams, website performance as well as any kind of software updates to maintain smoothness and efficiency of your website.
Depending on the web care plan you choose, a monthly email report is prepared that will have details of your website health including any security, software and plugin updates that has been done. We have even included a Google Analytics section in the report that will show you what you need to know about how your website is doing online.
Keyword Ranking & Link Monitoring
Apart from tracking the traffic of your website, we also keep track of your keyword performance and ranking. We will also include reports on your keyword competitors – showing you who the biggest competitors of your chosen keywords are. With this, you can adjust and tweak the keywords used on your site to ensure that your website is getting the best visibility to your target customers. It’s great for your SEO!
On the same page as improving your SEO, and for your website to perform better, we will check for broken links on your website. We perform scans of your entire WordPress website and supply you with the links that require attention. This will allow you to rectify any broken links issues to avoid negative impacts on your website’s SEO, user experience and revenue.
Consulting & Training
Have access to unlimited step-by-step Professional Training Video Tutorials on managing your content and e-commerce site.
In addition to that, you also have unlimited access to the WordPress User Manual that will be a fantastic resource for you to refer to understand your website’s CMS.
Choose a plan that suits your needs
Basic Care$167Billing cycle: QuarterlyWeb Care for 1 WordPress website2x small 30-min tasks per monthDetailed notes for every job24-hour live chat & email supportChecks for malware virus & removalWebsite spam protectionWeekly secure full offsite backup12 hours average task response time
Standard Care$246Billing cycle: QuarterlyWeb Care for 1 WordPress website5x small 30-min tasks per monthDetailed notes for every job24-hour live chat & email supportChecks for malware virus & removalWebsite spam protectionDaily secure full offsite backup8 hours average task response timeWordPress core upgradesPlugin and theme upgradesMonthly security scanMonthly website traffic analytics report
Super Care$403Billing cycle: Quarterly Web Care for 1 WordPress website 10x small 30-min tasks per month Detailed notes for every job 24-hour live chat & email support Checks for malware virus & removal Website spam protection Daily secure full offsite backup 4 hours average task response time WordPress core upgrades Plugin and theme upgrades Monthly security scan Monthly website traffic analytics report Website broken link scan Google Analytics install & daily tracking Up to 50 keywords rank checking Monthly keyword competitors report Tasks checked by QA team
Select annual billing cycle and get more than 2 months FREE!
AU$55 setup fee applies to all plans.
Billing cycle options: Quarterly and Annually.
Invoices and payments will be in Australian Dollars (AUD).
Host Geek Design currently provides web maintenance solutions for WordPress websites. The above solutions are applicable only for non-eCommerce WordPress websites (eCommerce WordPress websites would normally have shopping cart facilities such as WooCommerce).
Yes, as long as it is sitting on the WordPress platform.
Our website care solutions are just for the one website. You are welcome to sign up multiple times if you have more than one website.
Definitely! However, larger issues may need us to work with your existing hosting provider and resolving those issues will take a longer time. We will also require login details to your cPanel with your existing hosting provider and we will not be able to guarantee their service levels.
Most tasks are completed during business hours, Monday to Friday. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in our experts for extra help.
We attend to during working hours, Monday to Friday. Most tasks are completed within the same business day, most within 8 hours. If you request a task over the weekend or late during the day, we generally take care of it on the first business day unless we deem it to be urgent.
First, we need to ensure that you have a client profile set up with us, a solution is selected, and the first month’s payment is made. Once these are done, you are welcome to submit your first task via our support request form. We aim to start working on solving your problems on the same day you sign up.
To help make sure we can keep all of our customers happy, our website care solutions are developed to do only small fixes and tasks. This means that 30-minute tasks are in scope and larger, more complex projects are out of scope and may be chargeable. If you have a project that is out of scope, we are happy to provide you with a separate quote.
Here’s a summarised list of tasks we can help with.
Unfortunately, we don’t white label our service and choose only to work directly with business owners.